📄 Privacy Policy – DHA Gujranwala Complaints App
Effective Date: [Insert Date]
DHA Gujranwala Complaints app (“we,” “our,” or “us”) is committed to protecting the privacy of residents who use our mobile application. This Privacy Policy explains how we collect, use, and safeguard your information when you use our app.
________________________________________
1. Information We Collect
We may collect the following types of information when you use the app:
●	Personal Information: Full name, phone number, email address, and complaint details you provide when lodging a complaint.

●	Media Files: Photos, videos, and audio recordings you upload to support your complaints.

●	Location Data: Approximate or precise location (if enabled) to identify the complaint’s location or provide location-based services.

●	Device Information: Basic device details (e.g., device type, OS version) for app functionality and troubleshooting.

________________________________________
2. How We Use Your Information
Your information is used only for providing and improving complaint management services, specifically to:
●	Register and manage complaints submitted through the app.

●	Communicate updates and complaint status.

●	Allow uploading of supporting photos, videos, or audio.

●	Send notifications about updates, reminders, or important information.

●	Improve service transparency and resolve community issues efficiently.

________________________________________
3. Permissions Used in the App
To provide the above services, the app requires the following permissions:
●	INTERNET – To connect the app with DHA Gujranwala servers and APIs.

●	RECORD_AUDIO – To allow users to record and attach voice notes to complaints.


●	ACCESS_FINE_LOCATION – To capture precise location details for location-based complaints.

●	ACCESS_COARSE_LOCATION – To capture approximate location when GPS is unavailable.

●	POST_NOTIFICATIONS – To send complaint updates, reminders, and alerts.

●	RECEIVE_BOOT_COMPLETED – To ensure reminders/notifications continue to work after device restart.

________________________________________
4. Data Sharing and Security
●	We do not sell, trade, or rent your personal information to third parties.

●	Data is shared only with DHA Gujranwala’s official complaint management system for processing.

●	Strong security measures are in place to protect your information from unauthorized access or misuse.

________________________________________
5. Your Choices
●	You may choose not to provide certain information, but this may limit app functionality.

●	You can manage permissions (e.g., microphone, location, media access) through your device settings.

●	You can request deletion of your data by contacting DHA Gujranwala support.

________________________________________
6. Children’s Privacy
This app is intended for DHA Gujranwala residents and is not directed at children under 13. We do not knowingly collect personal data from children.
________________________________________
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app and updated with a new effective date.
________________________________________
8. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
DHA Gujranwala Support Team
 📧 [dhagjw@gmail.com]
 📞 [055-9200751-755]